There are three types of accommodation, which you may request:

• Ward

• Semi-Private

• Private

Please feel free to call our Patient Registration Office to discuss room accommodation and costs - 613-345-5649, ext. 1116 or 1233.

Patient Registration staff will discuss charges with you.  Arrangement for payment may be made in confidence with the Business Office staff. 

Please be advised that due to the high number of insurance companies and types of coverage, it is your responsibility to know about your insurance coverage.  To properly assign your accommodation be sure to bring all information regarding your insurance at the time of your admission or pre-admission.  The Business Office requires this information to bill your insurance company for preferred accommodation; all other charges will be billed directly to you.

The Business Office is open between 8:00 a.m. and 4:00 p.m. Monday to Friday.  Bills are also accepted at our Switchboard after hours and on weekends.

For your convenience bills may be paid by Cash, Personal Cheque, Visa, MasterCard or Interac.

Confidentiality

Following The Public Hospitals Act, information is held in the strictest confidence regarding patients and their families and not  divulged through informal discussion or casual conversations among hospital staff at any time.

Cell Phones

Cellular phones are not allowed to be used within the facility as they interfere with medical equipment.

You may notice hospital staff using phones that resemble cellular phones while you are visiting the hospital.  These telephones that staff are using are specially designed for use within the hospital and will not interfere with medical equipment.

Thank you for your kind consideration.

Directions

From Highway 401

1. Exit Highway 401 at Stewart Boulevard Exit # 696.
    

2. Turn right onto Stewart Boulevard to Pearl Street, turn left onto Pearl Street
    

3. Turn left onto Ormond then right onto Charles St. and follow to parking lot.

Online Maps:  http://www.brockville.com/master.cfm?ID=89&TL=Yes 

For further direction information, please contact us at 613-345-5645.

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Health Records

Release of patient information may be obtained through the Health Records Department.  Normal business hours are 8:00 a.m. to 4:30 p.m.

Any member of the general public who is currently a patient in hospital and requests permission to read information from his/her health record may be allowed access to the record provided that it is clearly understood that the record is the property of the Brockville General Hospital; that the director of Health Records is notified of the request and approves; and that the patient's attending physician is notified and can be present at the time the patient reads the record.

Out of country requests for copies of health information for insurance purposes will be handled during normal business hours; providing an authorization for release of patient information has been signed.  An administrative fee for this service payable at the time the hospital bill is paid.

How long are records retained by Brockville General Hospital?

Records that relate to in-patients and outpatients, who are 18 years of age or older, shall be retained for at least 10 years after the date of discharge or death shall be retained by Brockville General Hospital.

Records that relate to inpatients and outpatients, who are under 18 years of age, shall be retained for at least 10 years after the 18th anniversary of their birth.

In the case of charts on deceased persons, the records are kept for 10 years after date of death.

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Parking

A public parking lot is located on Hospital property.  The exit fee is $5.00 (subject to change).  The parking machine is located at the main entrance and accepts Canadian coins, $5 bills, and $10 bills.

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Security