Balanced Scorecard

Clinical Utilization and Outcomes	System Integration and Change
Infection Rate -cDiff,MRSA,VRE Patient Satisfaction Wait Times 90th Percentile - Cataracts Wait Times 90th Percentile - CT Scans Wait Times 90th Percentile - Hip Surgery Wait Times 90th Percentile - Knee Surgery Surgical Checklist Compliance April 2010 to March 2011 Surgical Checklist Compliance Report Q1 Surgical Checklist Compliance Report Q2 Surgical Checklist Compliance Report October 2011 Safe Surgery Checklists Underway at Brockville General Hospital Surgical Safety Checklist Patient Information	ALC Percentage Cycle Time for ER Admission
Resource Utilization	Organizational Learning and Growth
Average Length of Stay Left Without Being Seen