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Brockville and District Hospice Palliative Care Service

This service promotes quality of life for people living with a life-limiting illness. The Hospice Palliative Care Team includes professionals and volunteers who have extensive training in palliative care. The team offers assessments, counseling, pain and symptom management, as well as physical, emotional and spiritual support. Volunteers offer support to patients and families at home, and in hospital. Support includes comfort measures, companionship, respite and transportation.

A Community Day Hospice Program offered weekly provides social interaction, therapies, activities and nursing consultations for patients. 

Bereavement support is provided through support groups, or individual counseling for those who have experienced the death of a loved one.

Palliative Care support is available at both sites of the Brockville General Hospital, community settings including Long Term Care Homes and Retirement Homes and at the home of our clients.  Health Care providers, patients and/or family may make referrals to any of our services with the exception of hospitalized patients who require a physician referral.

The Service relies on the generosity of our community to sustain the programs available. Donations, designated to the Brockville and District Hospice Palliative Care Service, would be gratefully accepted through the Brockville and District Hospital Foundation.

Contact Us

Brockville and District Hospice Palliative Care Service                         

Brockville General Hospital, Garden Street Site

42 Garden Street
Brockville, Ontario K6V 2C3

Phone 613-345-5649 Ext. 4412

Fax 613-342-4972

Bereavement Coordinator 613-345-5649 Ext. 4415
Coordinator of Hospital Volunteers  613-345-5649 Ext. 4410
Coordinator of Community Volunteers 613-345-5649 Ext. 4417

About Us

The Brockville and District Hospice Palliative Care Service can best be described as a “Hospice without Walls. “ Our team of professionals and volunteers support clients and families in the Counties of Leeds and Grenville who are coping with a life-limiting illness. Hospice provides compassionate care to help meet the physical, psychological and spiritual needs of patients and their families.

Our Team Consists of:

Palliative Care Physicians

Palliative Care Consult Nurses

Volunteer Coordinators


Bereavement Coordinator

Day Hospice Partner

Clerical Support

* Questions or inquiries? Please feel free to contact our Outreach Office at 613-345-5649 Ext. 4412.

NEW Watch footage from the 2015 30-Hour Palliative Care Telethon here!

Palliative Care Service List

Consult Nurses

The Consult Nurses are experienced and caring nurses who are committed to meeting patient and family needs through assessment, listening, teaching and counseling.  They provide consultations in pain and symptom management, and work collaboratively with the patient's primary health team.

Coordinator/Consult Nurses
Outreach Office

613-345-5649 Ext. 4412
Fax: 613-342-4972

Volunteer Support

Trained volunteers provide support to patients and families, both in their homes and in hospital.  Although support is individualized to meet the need of the patient / family, volunteers may provide: comfort measures, companionship, respite, transportation and other supports as required.  Volunteers for home support can be arranged by contacting the Coordinator of Community Volunteers.

Coordinator of Community Volunteers

613-345-5649 Ext.4417

Day Hospice

Day Hospice is a weekly day program which offers participants an opportunity for social interaction, therapies, recreation activities, emotional support and consultation with Palliative Care nurses.  There is no fee for this program.

Coordinator of Community Day Hospice

613-345-5649 Ext. 4417

Bereavement Support

This service is dedicated to providing both support and education to bereaved families, friends, and anyone whose life has been touched by death.

Services Offered:
•    Visiting/Telephone Support
•    Weekly Grief Walking Group
•    Monthly Grief and Loss Support Group (1st Wednesday of every Month)
•    Quarterly Newsletter
•    Annual Ecumenical Celebration of Life
Bereavement Coordinator

613-345-5649 Ext. 4415

Spiritual Care

In keeping with the Mission Statement of the Hospital, the Spiritual Care Team commits itself to holistic spiritual ministry. We will strive to provide spiritual and emotional support to each person entrusted to our care, while respecting the diversity of the individual’s faith connection for the enhancement of their quality of life.

What is Spiritual Care?
Spiritual  Health Care Providers facilitate expression of an individual’s beliefs, values, concerns, and emotions in a way that honours all faiths. We understand that spirituality can take many forms:

Religious affiliation
Faith practice
Interpersonal relationships
Community supports
Artistic creation
Connection to nature
Music, pets and more

At BGH we strive to support all aspects of spiritual expression and to respect the diversity of all persons regardless of race, colour, culture, belief system, capacity, gender, or sexual orientation.
Understanding Spirituality
Spirituality is what we draw on for strength and support.  A spiritual journey is characterized by a personal search for healing, wholeness and meaning, experienced by:

  • A sense of inner peace
  • Compassion for others
  • Reverence for life
  • Appreciation for diversity
  • Gratitude

What we offer:

  • Facilitation of religious or spiritual rituals
  • One-on-one visitation
  • Support for grief and loss
  • Encouragement &  support
  • A confidential listening ear
  • An opportunity for you to explore the spiritual significance and meaning of illness, suffering, and life transitions

When to ask for spiritual care:

  • When faith, spirituality and meaning-making is important for you
  • When you are seeking the comfort of a religious or spiritual ritual
  • When you or your family are struggling with impending surgery, prognosis, diagnosis or other significant loss
  • When you need an extra measure of support
  • When you or a loved one is approaching death
  • Whenever you are seek hope or peace

But I am not religious!
You do not need to be religious to benefit from spiritual health care. Spirituality is about finding meaning, value, and connection, especially during times of difficulty.
Spiritual Care Visits
Spiritual Care is an optional part of your health care while staying in hospital.
When you were admitted you were asked 3 questions:

  1. Would like to have your faith recorded?
  2. If so, would you like to have your church recorded?
  3. Would you welcome a visit from the Spiritual Care team?

Even if you said No to #s 1 & 2, you can still say YES to option 3.
If you were not asked these questions on admission, please ask to have a Spiritual Care visit.  Spiritual Care is always an option for you ~ you need only ask!
Our Commitment to You
Your personal expression of spirituality will be respected. If you choose to have religious care as part of your spiritual care, we will  endeavor to meet your specific needs either through our multi-faith & ecumenical chaplains, or we will make a referral for you.  Hospital chaplains will never try to convert you from your chosen faith.

Pastoral Care Training Manual  *NEW

In 2015, our Spiritual Care Department released an extensive Pastoral Care Training Manual.  This 570-page resource provides best-practice information for training volunteers in all aspects of spiritual care. The book is free and available to download here.

Contact Us

Rev. Brenda Haggett, RP
Spiritual Care Coordinator/Chaplain
Telephone: 613-345-5649
ext. 4120 Garden St. site
ext. 1020 Charles St. site

Hospice Palliative Care Volunteers

Hospice Volunteers

Hospice Palliative Care volunteers are caring and compassionate adults who give of their time, talent and energy.  Volunteers participate as members of the hospice team by sharing skills and interests in a manner that provides comfort and enriches the quality of life of those they support.  All volunteers receive a minimum of thirty hours hospice palliative care training.

Training is offered twice a year - for more information contact:

Volunteer Coordinators
613-345-5649 Ext. 4417 or Ext. 4410

Community and Hospital Volunteers

Trained volunteers provide support to patients and families, both in their home and in hospital.  Although support is individualized to meet the needs of the patient / family, volunteers may provide: comfort measures,   companionship, respite, transportation and other supports as required.

Bereavement Volunteers

Bereavement volunteers receive additional training and may help grieving families through

  • Visiting/Telephone Support
  • Grief Support Groups

Office Volunteers

A variety of office duties are performed by volunteers, including but not limited to photocopying, computer work, statistics, and library/resource center organization.

Related Links

Canadian Cancer Society

Canadian Virtual Hospice

Canadian Hospice Palliative Care Association

Grief Words Library

Grief: General

These thoughtful articles provide guidance and direction for anyone touched by grief:

Helping Yourself with Grief

Someone you love has died. You are now faced with the difficult, but important, need to mourn. Mourning is the open expression of your thoughts and feelings regarding the death and the person who died. It is an essential part of healing. The following articles provide many practical suggestions to help you move toward healing in your unique grief journey:

Helping Others with Grief

A friend has experienced the death of someone loved. How can you help? The following articles provide many practical suggestions for helping others with grief:

For and About Grieving Children and Teenagers

Children and teenagers have special needs following the death of a friend or family member. The following articles provide wonderful insight in helping children and teens understand and express their grief:

Funerals, Memorials, Cremation and Related Topics

The days following the death of a loved one can be filled with sadness and confusion. The following articles can help you understand the importance of the rituals surrounding death:

For Hospices and Other Caregivers

Caregivers have special needs of their own. The following articles are designed to help caregivers take care of themselves as well as those who are suffering from loss:

*All articles in the above links are courtesy of